Privacy Policy

1. Introduction

NextCall Systems, LLC ("we," "us," or "our") operates the website nextcallsystems.co and provides virtual receptionist and call answering services for home service contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Our business address is 701 W Route 70, Suite 1044, Marlton, NJ 08053. You can reach us at [email protected] or (856) 595-0760.

2. Information We Collect

Personal Information You Provide: When you fill out our beta signup form or contact us, we collect:

• Your name
• Company name
• Phone number
• Email address

Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed.

Cookies and Tracking: We may use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your beta signup and free trial registration
• Send you SMS messages, emails, and other communications related to our services
• Respond to your inquiries and provide customer support
• Send you service-related communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. SMS/Text Messaging

By providing your phone number and submitting our signup form, you consent to receive SMS/text messages from NextCall Systems. These messages may include:

• Welcome and onboarding messages
• Service updates and notifications
• Free trial status updates
• Service-related updates and offers

Message types include: transactional messages, service notifications, appointment updates, and follow-ups. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

Carrier Liability: Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

Age Restriction: You must be 18 years of age or older to opt in to receive SMS messages from NextCall Systems LLC.

We will not sell, rent, or share your phone number with third parties or affiliates for their marketing/promotional purposes. Your consent to receive SMS messages is not a condition of purchasing our services.

5. How We Share Your Information

We may share your information in the following situations:

• Service Providers: We share information with third-party service providers that help us operate our business, including our CRM platform (GoHighLevel), hosting providers, and communication tools.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request deletion of your data, we will process your request within 30 days.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at [email protected] or (856) 595-0760.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy & Age Restriction

Our services are not directed to individuals under the age of 18. You must be at least 18 years old to use our services, submit information through our website, or opt in to receive SMS messages. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will take steps to delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• NextCall Systems, LLC
• 701 W Route 70, Suite 1044, Marlton, NJ 08053
• Email: [email protected]
• Phone: (856) 595-0760